Updated at 2025-06-10
CloudShine (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy
explains how your personal information is collected, used, and disclosed by
CloudShine.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our
application,
CloudShine. By accessing or using our Service, you signify that you have read, understood, and agree to
our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our
Terms of Service. This Privacy Policy was created with Termify.
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced,
are strictly defined as:
There is some information like your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our platform. This information may be used to connect your computer to the Internet. Other information collected automatically could be a login, e-mail address, password, computer and connection information such as browser plug-in types and versions and time zone setting, operating systems and platforms, purchase history, (we sometimes aggregate with similar information from other Users), the full Uniform Resource Locator (URL) clickstream to, through and from our Website that may include date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our Customer Services. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects) or similar data on certain parts of our Website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
We automatically collect certain information when you visit, use or navigate the platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our platform, and for our internal analytics and reporting purposes.
If you are a CloudShine worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.
You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of CloudShine or any of its Corporate Affiliates (as defined herein), or that portion of CloudShine or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “
Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under
common control with CloudShine, whether by ownership or otherwise. Any information relating to you
that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the
terms of this Privacy Policy.
This Privacy Policy is governed by the laws of india without regard to its conflict of laws provision.
You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between
the parties under or in connection with this Privacy Policy except for those individuals who may have rights to
make claims under Privacy Shield, or the Swiss-US framework.
The laws of india, excluding its conflicts of law rules, shall govern this Agreement and your use of
the website. Your use of the website may also be subject to other local, state, national, or international
laws.
By using
CloudShine or contacting us directly, you signify your acceptance of this Privacy Policy. If you do
not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of
the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not
significantly affect the use or disclosure of your personal information will mean that you accept those changes.
We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit
our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby
consent to our Privacy Policy and agree to its terms.
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated
or controlled by
CloudShine. We are not responsible for the content, accuracy or opinions expressed in such websites,
and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember
that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect.
Your browsing and interaction on any other website, including those that have a link on our platform, is subject
to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect
information about you.
CloudShine uses “Cookies” to identify the areas of our website that you have visited. A Cookie is
a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the
performance and functionality of our website but are non-essential to their use. However, without these cookies,
certain functionality like videos may become unavailable or you would be required to enter your login details
every time you visit the website as we would not be able to remember that you had logged in previously. Most web
browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access
functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action
may block our essential cookies and prevent our website from functioning properly, and you may not be able to
fully utilize all of its features and services. You should also be aware that you may also lose some saved
information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers
make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from
your browser, you will need to do this yourself from within your browser, you should visit your browser’s help
menu for more information.
We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the
practice of serving ads across the internet to people who have already visited your website. It allows your
company to seem like they’re “following” people around the internet by serving ads on the websites and platforms
they use most.
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information
from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us
with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under
the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they
accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example,
through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them
before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy
Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.
We may display, include or make available third-party content (including data, information, applications and
other products services) or provide links to third-party websites or services (“Third- Party Services”).
You acknowledge and agree that
CloudShine shall not be responsible for any Third-Party Services, including their accuracy,
completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof.
CloudShine does not assume and shall not have any liability or responsibility to you or any other
person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them
entirely at your own risk and subject to such third parties’ terms and conditions.
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At CloudShine we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
We are committed to helping our customers meet the data subject rights requirements of GDPR. CloudShine processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We’ve been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
CalOPPA users have the following rights:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
Don’t hesitate to contact us if you have any questions.