DEFINITIONS

The following words and expressions shall, unless the context requires otherwise, have the following meanings as set out below:

Assessment 

means various forms of tests that are conducted to evaluate the learning outcomes for each Learner in the Program.

Attendance

means attending the Live Virtual connect sessions by a learner for a significant part of the planned duration -.

Award/Title

is the certificate conferred to a Learner in the form of a digitally verifiable document, upon successful completion of the Program and meeting all the required prerequisites for conferring the same.

Batch

is launched to facilitate the execution of a Program. A Batch is identified with its unique Batch Code, and its other attributes such as days and time of execution, start and projected end date. Candidates are allocated a batch, to learn and complete the respective program.

Candidate

shall mean an individual meeting the Eligibility Criteria of the program.

Career Guidance

shall mean the Candidates are provided support in creating their online portfolio, LinkedIn profiling and soft skill workshop.

Certificate

is the digitally verifiable document issued to the Learner upon completing the Program and meeting the required prerequisites as applicable for completion of the said Program.

Credential

shall include all the documents certifying the age, address, degree certificate etc. obtained by the Candidate. The Candidate shall be required to produce the original of the Credentials if required by CloudShine or the Prospective Employer.

Eligibility Criteria

shall mean the eligibility criteria that the Candidate must meet before he/she applies for the program

Learner

shall mean the Candidate who has taken admission in the said program at CloudShine as per the admission criteria and evaluation process.

Learning Portal 

Learners will be able to access the needful resources at the Learning Portal or Learning Management System (LMS) after enrolment. Learners access to the Learning Portal will be governed by the terms and conditions, which are available on the Portal.

CloudShine 

shall mean CloudShine, having its registered office at HD-246, WeWork Embassy TechVillage, Block L, Devarabisanahalli, Outer Ring Rd, Bellandur, Bangalore, Karnataka 560103

Offer Letter

shall mean a letter issued by a Prospective Employer offering gainful engagement/employment to the Learner to join their organization from a particular date and for a particular position.

Payment Option

shall mean any of the opted Payment plans as mentioned on the program page of the CloudShine website.

Placement

shall mean the offer of engagement / employment from a Prospective Employer by issuing an Offer Letter.

Placement Assurance 

shall mean the guarantee of Placement to the Candidate who has duly complied with the mentioned Terms Conditions.

Placement Assistance 

shall mean providing up to a maximum of 3 selection opportunities to the Candidates who have duly complied with the mentioned Terms Conditions.

Procedure

shall mean the procedure to be followed by the Candidate for his/her Placement.

Program

shall mean the program mentioned in the applicability section for which the Learner has taken admission at CloudShine.

Program Fee 

shall mean the total fee for the program payable by the Learner for the services opted with the program, including Admission, Tuition Fee, Placement Fee, and Funding Charges (if applicable). Applicable taxes to be paid on and above the Program Fee.

Prospective Employer

shall mean the third-party organization who may issue the Offer Letter to the Candidate for his/her Placement.

APPLICABILITY

These Terms and Conditions (T C) shall apply to the Learner of any Program offered in full time or part time. The enrolled Learner is bound by the rules, regulations, timings, administrative procedures and discipline requirements as applicable and must necessarily comply with the program guidelines.

PROGRAM ADMISSION

It is implied that the Candidate is fully aware of the eligibility requirements and program details mentioned on the website and then applying.

In the event of discrepancy in the personal information or documents / information furnished by the Candidate, the admission will be withheld / cancelled anytime at the sole discretion of CloudShine with no refund of the fee paid.

Selection to the program is based upon the performance in the Admission Test (which may include Aptitude Test, Language Test, Programming Test, Personal Interview, etc.,).

Selected Candidates will receive the Admission Selection Letter by email, post which they would need to pay the applicable program fee on/or before the last date mentioned in the letter.

The admission selection letter is not transferable and does not guarantee the seat unless the registration formalities are completed within the last date mentioned in the letter or before the admissions are closed for the batch whichever is earlier.

The registration is for a specific Program and for a specific batch with a defined delivery schedule only. Therefore, the admission is valid for the specific program and batch and period. The candidate is expected to complete the program as per the batch schedule within this period.

Due to unavoidable reasons if the batch start date is revised to a later date or advanced, the admission validity period will be revised accordingly. Candidates will be informed through email about the change in the batch start date. Any candidate having an objection to the revised schedule may write to trainings@cloudshinepro.com within 7 days or before the revised batch start whichever is earlier and discuss alternate options, which may include cancellation of admission. CloudShine will not be responsible for any financial damages / claims due to such changes.

Candidates would not be able to take a break from the program or defer the admission to a later batch, once the batch has started. For any unavoidable reasons, if the batch has to be changed as per the candidate’s requirement, the candidate may have to pay the applicable convenience charges. In case of a batch change, the days and timings of the new batch may be different from the current batch and CloudShine does not guarantee the same batch schedule.

REFUND POLICY

CloudShine, in the best interest of the Candidates, has enabled refund option if the following criteria is met.

Refund Request stating the Quality issue: Student must have attended at least 30% of the session without skipping any sessions and submitted assignments provided by the instructor. If this criteria is satisfied then no amount will be deducted. 100% of the paid amount will be refunded.

Refund Request for any other personal reasons: 30% of the total paid amount + 18% GST will be deducted and remaining amount will be refunded within 10 working days.

LOAN FACILITY

CloudShine, in the best interest of the Candidates, has enabled loan facilities in the association through 3rd party Finance Companies (Lender). The Loan approval will be subject to the Learner’s meeting the eligibility as determined by the Lender. The loan facility is applicable for select programs only.

Availing the loan through the Lender is optional and is a personal choice of the candidate. Candidates can also register in the program by paying the full program fee without availing of the loan or can avail loan from any other source.

Candidates availing of the loan should familiarize themselves with all the terms and conditions (such as the interest rates, EMI amount, moratorium period, foreclosure, etc.,) applicable from the Lender before availing of the loan. The loan agreement is between the Candidate and the Lender and CloudShine has no role in the Loan Process.

Candidates availing of the loan, need to pay the applicable non-refundable booking fee to CloudShine within the due date as mentioned in the admission selection letter to reserve the seat in the selected batch.

Balance program fees are to be paid after the loan is processed. Registration to the program is confirmed only on payment of the full program fees.

If there is any delay in the loan process, and the registration formalities are not completed before the last date of admission for the batch, then the Candidate will be accommodated in the next available batch at the time of registration. CloudShine will not be responsible for any delay in either loan processing or loan disbursement.

If the Candidates loan application is not approved, then the Candidate can pay the balance program fee and register for the program. If the candidate is not able to pay the requisite fee, then he/she can apply for a refund of the booking fee. The Refund will be processed within10 working days and the amount will be credited to the Candidates bank account. The refund of the booking fee is only possible if the loan is rejected by the Lender and not if the Candidate wants to withdraw the admission offer.

Candidates availing of loan, need to pay applicable loan processing fee to the Lender at the time of loan approval. Candidates should pay their Loan EMIs directly to the Lender.

For Loan closure or cancellation of a loan application, or any dispute related to the loan, the candidate is required to contact the Lender directly and CloudShine has no role in the same.

REGISTRATION CANCELLATION /REFUNDS

The Booking amount paid is non-refundable and will be forfeited if the registration process is not completed within the due date.

The Learner can cancel the registration or withdraw from the Program at any time.

If the cancellation request is submitted up to one day before the batch start date, the Learner is entitled to a full refund after deducting the non-refundable fee, payment gateway charges, and applicable taxes.

If the cancellation request is submitted on or after the batch start date (even if the candidate did not attend any sessions and or did not avail of any services), there will be no refund applicable.

If the cancellation of registration is due to delay/revision in starting the batch (program) from the scheduled start date or the batch/program is cancelled, then the Learner will be eligible for a full program fee refund.

If the Learner decides to discontinue the program after the batch has started, there will be no refund of the program fee already paid. If the Learner has availed any loan towards the program fee, the learner will carry the liability of repaying the full loan amount. If the Learner wants to foreclose the loan or changes in the loan repayment terms, the Learner should contact the lender directly.

For Learners with Placement Assurance, subject to the Learner completing the program successfully and meeting all the Placement requirements, If CloudShine is not able to provide a Job offer (Only applicable for Learners with Placement Assurance) for the Learner within 90 days of the program completion as per the requirements, then CloudShine will refund the program fee paid by the Learner after retaining the non-refundable fee component (booking amount) and any other gateway charges with applicable taxes.

If the Learner is eligible for any refund and the Learner has availed the loan facility, then the refund amount will be paid to the Learner after settling the outstanding loan amount with the Lender. Any refund to the Learner will be made to the Learners bank account only.

There will be no refund on cancellation of registration due to disciplinary action initiated against the Learner.

PROGRAM PEDAGOGY

The program pedagogy follows an outcome-driven, practitioner-designed, immersive methodology.

The unique learning cycle Learn → Practice → Apply → Review → Refactor helps learners to learn from correcting their mistakes.

The Program ensures that the learner acquires the required skills. CloudShine believes by completing all activities as per the program design; every individual learner will acquire the necessary skills to be job ready.

All materials referred during the program are digital contents and code. During the program duration, learners will have access to the platform to access the digital contents.

All Digital contents access provided by CloudShine is strictly for the use of the Learner during the program only and cannot be copied or replicated or electronically transmitted or misused in any manner.

The medium of instruction in the program will be in English only.

PROGRAM SCHEDULE

Learners should abide by the program s academic milestones and all other guidelines governing the execution and completion of the program. The Learner undertakes to put in his best effort towards improving skills and knowledge by learning from the registered program.

The program is designed to be completed within the duration mentioned in hours. The Calendar time in weeks is for reference purposes only. Actual duration is based on the Batch schedule such as Duration of the Sessions, No. of sessions in a Week, other planned / unplanned holidays during the period. Learners should refer to the Batch Schedule available in Learning Management System.

Since the program is outcome-driven, the Learner will not be able to move ahead in the program until he/she completes the assignments. Therefore, the actual duration of the program would depend on the individual Learner s participative interest, involvement, and timely completion of the assignments/challenges.

If the Learner is not able to show progress as per the batch schedule, then in the interest of the learner, CloudShine may be compelled to transfer the Learner to another batch or schedule remedial sessions for effective learning. Under such a situation, there might be a repetition of the previous sessions and the planned end date of the program will be revised asper the new batch schedule. Any implications on EMIs towards the loan repayment or moratorium period due to delay in completion of the program will be the Learners responsibility only.

The Learner must honour the financial obligation even if he/she decides to discontinue the program at any time.

Learners who would need to change the batch, for not keeping pace with the current batch may have to pay the applicable batch transfer convenience charges.

ASSESSMENTS

The Learner has to participate and complete all the assignments, assessments, and project work successfully. This may include but is not limited to – quizzes, practice assignments, challenges, summative assignments, time-bound assignments, group discussions, and peer reviews.

 CERTIFICATION

The Learner will be awarded a Certificate, on successful completion of all assignments, assessments, and project work of the program.

The Learner has to be a Graduate to be awarded the Program Completion Certificate.

Learners who do not clear the assessments / assignments and have not met the attendance requirements will not receive any certificate.

A digitally verifiable certificate will be provided to the Learners, within 10 days of the completion of the program.

PLACEMENT

Candidates enrolling for this program can avail Placement Assistance Services subject to the Learners meeting the required eligibility criteria and other rules mentioned below:

  • Learner age is>= 18 and less than 28 years
  • Learner should have cleared the CloudShine Placement Assessment (CPA) exam
  • Learner should have been a Graduate with and aggregate score of 50% in 10th, 12th and Graduation

 Other rules which will apply for all:

The Learner s admission must be within the Program defined Admission norms.

The Learner must have successfully completed the program.

The Learner must have minimum 95% Attendance in the Placement Engagement Sessions.

The Learner shall create, update, maintain and share his/her profile/portfolio through the digital platforms (such as LinkedIn, GitHub, etc) to CloudShine, as required for the Placement services.

The Learner is expected to co-operate with CloudShine placement process in its entirety.

The Learner shall maintain ambitious standards of integrity, attendance, punctuality, regularity, and participate in the placement process.

CloudShine shall provide adequate opportunities to the Learner to prepare and appear for the Interviews and other selection processes, to secure a placement.

The Learner shall regularly attend the placement preparation modules, client briefing sessions, and any other sessions as applicable.

The Learner shall attend the placement selection process (written test, Interviews, any other stages), anytime and anywhere in India as conducted by the Prospective employer at the Learners own cost (if so required).

The placement provided will be anywhere in India. The Learner shall be ready to relocate at their own cost to any location as maybe offered by the Prospective employer.

The Learner shall be provided with Placement opportunities based on their technical skills, personality attributes, academic performance, etc. that will match with the Prospective Employers requirements. Job opportunities in Organizations having high cut-off criteria in academic performance will be offered to only those Learners who will meet the criteria.

Placement will be according to the terms of employment as laid down by the Prospective Employer and the Learner has to abide by the same.

The Learner shall be provided with the Placement Services within 90 days of successful completion of the program.

CloudShine shall be deemed to have discharged its obligations regarding Placement Service towards a Learner under the following circumstances

  1. For Placement Assistance:
  • If the Learner has received at least one offer letter as applicable for the program, from a Prospective Employer
  • If the Learner has been provided with up to a maximum of three selection opportunities, irrespective of the Learner has availed the same or not
  1. For Career Guidance Support:

CloudShine will organize workshops/sessions on the creation of an online portfolio, LinkedIn profiling, and soft skills for each batch. Learners are informed about the schedule of these events through email. It is the responsibility of the Learners to attend these workshops/sessions and benefit from the same. Once the schedule is communicated to the Learners and the sessions are conducted, the service is considered as delivered irrespective of the Learner’s attendance or not. There will be no repeat of any of these sessions

  1. If the Learner voluntarily discontinues from the placement services
  2. non-participation or any other act of non-cooperation, no response to the email communication with CloudShine or with the Partner Organization s Selection/Placement process shall lead to the withdrawal of the Placement services on disciplinary grounds, at CloudShine sole and absolute discretion.

 

For Learners with foreign nationality, the placement service will be subject to the prospective employer accepting the profile and sponsoring the necessary work visa. CloudShine shall not guarantee placement services (assurance or assistance) for foreign nationals.

The learner will not be entitled to any refund (for Learners with Placement Assurance only) once CloudShine has deemed to have discharged its obligations regarding Placement Services towards the Learner under any of the above circumstances, including Learner being expelled on disciplinary grounds.

DIGITAL DEVICES

The Learner needs to have their own desktop or laptop computer, Webcam, Headset with echo cancellation mic, broadband Internet connectivity with a minimum of 20 MBPS, and Uninterrupted power supply to join this program.

Registration to the Program implies that the Learner has the requisite infrastructure as per the details mentioned in the product webpage/ Program brochure. Not having the requisite hardware and connectivity will affect the learning.

The Learner is responsible to arrange their own resources (hardware/ software/ connectivity) as required to attend the Program.

The Learner is fully responsible for the proper functioning of the computer hardware and internet access.

CloudShine is not responsible for the charges incurred for the usage of hardware, software, or internet services provider fees.

For the procurement, installation, upgrade, or troubleshooting of any hardware, the Learners need to contact their own vendors and CloudShine is not responsible for the same.

SOFTWARE

CloudShine will only provide the details of the software required for the Program. It will be the responsibility of the Learners to arrange for the necessary open-source or licensed software and install it on their devices. Not having the requisite software will affect the learning.

For the procurement, installation, upgrade, or troubleshooting of any software, the Learners need to contact their own vendors and CloudShine is not responsible for the same.

LEARNING MANAGEMENT SYSTEM(LMS)

As part of the program, CloudShine will provide access to the online LMS through portal.

The LMS will have the facility to attend online sessions, access to digital learning materials, session recordings, assignments, learning plans as applicable for the program.

The access to the LMS will be for the period of program completion only.

COMMUNICATION

To keep the Learner informed and updated about the learning, and other services, CloudShine may communicate with the Learner through anyone/or all possible medium such as SMS/Call (@registered mobile number), email (@registered email-ID), or by post (@residential address) or message on LMS.

All such communications sent to the Learner are considered acknowledged and read.

It is the responsibility of the Learner to update any change in their details, by writing to the helpdesk trainings@cloudshinepro.com.

Learners should be aware that by taking admission to any program at CloudShine, they have given the consent to CloudShine to use their personal information which includes mobile number, email id, and residential address for communicating with them at present and in the future as well.

Learner confirms that laws in relation to the unsolicited communication referred in National Do Not Call Registry (the “NDNC Registry”) as laid down by Telecom Regulatory Authority of India will not be applicable for such communication, calls, SMS received from CloudShine, its employees, agents, and/or associates.

For any grievances, the Learner may write to trainings@cloudshinepro.com.

DISCIPLINE

Learners are required to adhere to the norms of discipline and decorum during the Online Sessions. Non-adherence to the same may result in consequential penal action, which may even include cancellation of Admission.

Any Learner who is found using unfair means during online examinations, or while doing hands-on assignments and assessments, by indulging in activities like copying, discussions, using technology-based instruments, or other means to cheat, will be debarred from the further continuation of the Program.

There will be Zero tolerance towards any form of copying. If there is even a small doubt about copying, the mentor may decide not to evaluate the assignments submitted. Mentors’ decision is final in cases of plagiarism.

Indiscipline shall include, but not be limited to misbehaviour, nuisance, brawl, use of foul language in the online chat forums, posting objectionable material in the Learning Management System (LMS), use of unfair means at the time of assessments, being drunk, having consumed narcotics substances, and indulging in any act or omission which amounts to discouraging/ demeaning/ hampering the program structure during the Online Sessions.

CloudShine expects the Learner to resolve all matters relating to the enrolled program, delivery, fees, scholarship (if any) and placement; directly with CloudShine designated officer. Any attempt to bring any outside influence directly/or indirectly – upon any CloudShine authority or CloudShine Partner Organization (if any) to further impact Learners interests, in respect of matters pertaining to the association with CloudShine and CloudShine Services with any Partner Organization; would amount to a breach of admission contract and academic norms. It would lead to debarring the Learner from availing further services from CloudShine and thus will lead to initiation of appropriate action.

During the course of Learners association with CloudShine, the Learner will not take part in any demonstration/agitation against CloudShine and its officials for/or on behalf of any external bodies/political outfits – either as a member or a sympathizer. Any act in contravention of the above, would be treated as prejudicial to the interest and reputation of the institute leading to the initiation of appropriate action.

CloudShine expects the Learner to notify CloudShine officials immediately with the past and current details of any civil or criminal case(s)instituted against the Learner in any Court of Law or any complaint / showcause notice / prosecution with/by any Police Station or by any statutory authority, as also the Learner will notify any outcome of such complaint to CloudShine in writing. Any act in breach of this term or suppression of facts would entail initiation of appropriate action as deemed fit by CloudShine / Partner Organization.

PRIVACY POLICY

Learners are also supposed to abide by the privacy policy, the terms and conditions mentioned in the LMS, and CloudShine Student App at all times. Any unethical and unprofessional conduct by the Learner shall cause cancellation of admission and forfeiture of the Program fee.

GENDER SENSITIZATION

CloudShine does not discriminate or encourage any kind of sexual harassment of women employees or Learners. Anyone found in violation of the same will be dealt with, as per the law.

MEDICAL FITNESS

Candidates enrolling in the program, confirms the understanding that this program is being offered through Online admission and the training is delivered online, and they are medically fit to undergo the same without any constraints.

Since the program is backed with Placement Assurance, the placement of the candidate post completing the program successfully is subject to the candidate clearing the medical fitness requirements of the recruiting organization.

If the candidate is unable to clear/satisfy the medical requirements, CloudShine will not be responsible for the placement of the candidate and there will be no refund of the program fee. In such cases, CloudShine shall be deemed to have discharged its obligations towards the learner’s placement.

AMENDMENTS

CloudShine reserves the right to amend, modify, withdraw or substitute any of the terms and conditions without any prior notice.

The changes may be necessitated due to CloudShine focus on continuous improvement of the processes and services, research and development in the methodologies, pedagogy, technology obsolescence, industry requirements, and statutory compliances.

All amendments will be updated in the Terms and Conditions section of the LMS and will be notified to the Learners for information.

The Learners would be required to read and abide by the amendments.

LEARNERS UNDERTAKING

The candidate understands that the application form is to be filled by themselves only and they are responsible for the correctness and completeness of the information provided including the supporting documents uploaded/submitted. The candidate also understands and agrees that, if the details provided are found to be incorrect / misrepresented at any time, the admission will be cancelled and there will be no refund of the fees paid.

A Candidate paying the requisite program fee and registered for the program confirms that the Candidate / Learner has read, understood, and agreed to all the terms and conditions as mentioned in this document www.cloudshinepro.com website and has not relied on any other oral representation by the CloudShine team or any 3rd party.

DISCLAIMER

CloudShine is not a University/Institute under UGC or AICTE act and does not award any Degrees recognized under them. CloudShine is a Skills and Talent development organization providing Industry relevant training programs for aspirants.

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